Workers' Compensation Claim Workflow Chart

PARSAC utilizes a dedicated Workers' Compensation Unit which is responsive to employees and ensures their needs are met and they are returned to work appropriately. The unit is composed of two dedicated Examiners, Claims Assistant, Nurse Advocate, and Medical Director who have  been instrumental in controlling costs through managing treatment and  maintaining timely communication with all parties. 

We strive to promote a Zero Litigation Philosophy that ensures all employees receive quality care and timely benefits without the necessity of legal intervention. In the event legal counsel becomes necessary, the Workers' Compensation Defense Panel helps to ensure members have quality representation at the various appeals boards. Please refer to the Panel Resolution for the list of panel firms, assignment of counsel, and maximum rates. 

For questions regarding an existing claim, or to report a new claim, you may contact the LWP claims team directly:

Jennie Adams
Sr. Claims Examiner

Emily Hooks
Claims Examiner

Ellen Carey
Claims Assistant/Medical-Only

Katherine Nelms
Claim Supervisor

Amber Davis
Claims Manager

Members are encouraged to report new claims online by visiting the LWP website (log in required).

Basics of Workers' Compensation Guide

PARSAC has developed this Guide as a Best Practices template that members can use to assist administrative personnel, supervisors, or others with a role in overseeing the workers' compensation process at the agency level. The Guide is available under Services > Best Practices (log in required).

These requirements for underlying Third Party Claims Administrators were designed to ensure consistent handling, reflect current practices, comply with LAWCX requirements, and include industry best practices.
Claims Administrator Guidelines

The purpose of the Litigation Guidelines is to establish a clear understanding of the expectations and requirements of PARSAC. Nothing contained in the Guidelines is intended to hinder Defense Counsel’s ability to exercise their professional judgment or interfere with any ethical obligations in their rendering of legal services.
Workers' Compensation Litigation Guidelines

This brochure was developed as a guide to frequently asked questions about Workers' Compensation. This sample brochure is provided for your information only. The template must be customized to each member before implementation. Please contact us for assistance.
Workers' Compensation FAQ Brochure

This document is a guide for users. It is intended to offer a step-by-step guide to completing and submitting an Employer’s First Report of Injury (Form 5020) using LWP’s secure loss reporting portal.
LWP Instructions for Online 5020


December 29, 2017
April 20, 2017

Loss Control & Grant Program

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